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I am having problems logging in. What do I do?
The following information will resolve 95% of login issues. Please visit our login troubleshooting site.
Have you signed up to use the Forum?
Several months ago, NCRA switched to a new Forum platform to make posting more user-friendly. However, when we transitioned, all users had to sign-up again as new users. If you do not remember signing up again for the Forum as a new user in 2008 onward, please sign-up as a new user to create your account.
Do you have the correct login information?
The login information to the NCRA Forum is different from the NCRA Web site, which uses your ID number. Your username to the Forum is your first and last name separated by a space. Your password is whatever you set as your password when you set up your account.
I signed up for the Forum and it says I’m not an approved user!
Approvals to use the Forum are completed manually by NCRA staff. We do our best to go through approvals periodically throughout the day, however new users who sign up at night or over the weekend may experience a delay in receiving approval. If you have recently signed up for the Forum, please allow approximately 24 business hours to get your confirmation. However, if you have not received approval after 1 business day, please email msic@ncrahq.org so that we may look into your record. Please note that NCRA business hours are 9 AM – 5 PM, EST, Monday – Friday.
I have a question about posting/changing my profile/deleting a thread/fixing my settings.
A comprehensive FAQ section about the inner workings of the Forum is available on the posting site and can be found here.
When you purchased your digital download product, a confirmation was sent to you with instructions on how to properly download and open your files. View instructions.
My download didn't finish. What do I do?
The window to download your product is 24 hours. After this time, you will not be able to download your product again. If you are within your 24 hour window, you may redownload your product from the link provided in your receipt email. If you are outside of the 24 hour window, please email our Member Services and Information Center at msic@ncrahq.org so we can reactivate your product.
The file(s) looks(s) corrupted. Any quick fixes?
All of the digital downloads should appear as .zip files. If they do not appear as .zip files, then it is possible that they have been corrupted in transfer. The most common error is that that ".zip" extension did not make it during the transfer. To correct this:
1.) Right click on the file
2.) Select "change file name"
3.) Add the ".zip" extension to the file. For example if the file name says: download2, change it to say download2.zip.
I still can't access my purchase.
Please email our Member Services and Information Center at msic@ncrahq.org and a customer service representative will be able to provide you with further assistance.
Register Your Email for the 2009 Election
As you know, NCRA’s Constitution and Bylaws permit members to cast their votes in contested elections and on bylaws amendments via secure online means, even if they can’t attend the Annual Business meeting at convention.
But to exercise this right, members must have an active email address on file in NCRA’s membership database. This address must b e current by July 28 or you will not be able to vote online.