Extra charge per page for video depositions

What is the best way to answer this question posed by a client: "Why do I have to pay an extra amount per page for video deposition transcripts?"

Because it takes longer to transcribe since we have to listen to the audio.

Sounds like a good enough answer. :)

Michelle:

Just FYI -- the NCRA Online Forum has moved to www.ncraforum.org.  Please stop by the new site; you'll find a larger community for friendly, professional interaction with your colleagues as well as a much more user-friendly environment!  

Cindi Hartman
NCRA Online Forum Committee, Chair